This course is an Introduction to Human and Organizational Performance (HOP) Concepts. HOP is designed to reveal truths about human behaviour and system design that have historically remained unseen in the operational world. The class uses storytelling, behavioural science research and real-life examples to challenge assumptions and create new paradigms. This “new view” helps us manage and create resilience in a complex system.
Learning outcomes:
- Understand the concept of complexity
- Understand our engagement with complex systems in the work world
- Understand the 5 Principles of HOP and their role in navigating complexity
Speaker Information
Andrea Baker, founder
The HOP Mentor
Andrea Baker started practising and teaching HOP principles while working for one of the largest multinational industrial companies in the world. As an environmental, health and safety leader of manufacturing, assembly and distribution facilities, she worked through the complexity of adopting HOP principles from the ground up. In 2014, she began teaching HOP Fundamentals and Learning Teams around the US and anchoring the concepts in existing operating rhythms.
She began extrapolating these strategies to a larger scale, and in 2015 became the HOP Senior Expert for the company’s 300+ multi-sector locations in Europe. In 2018, Andrea stepped away from the company to help other organizations on their HOP journey. Andrea has worked with over 60 companies, across 9 industries, in 16 different countries, and has mentored individuals from every region of the globe. Most recently, Andrea co-authored, “Bob’s Guide to Operational Learning” to help organizations adopt Operational Learning practices.
